A Email design · 05 Welcome 1 of 3 Lifecycle · trigger: account created Hub
Inbox · ben.c@example.com never asks for passwords or full card numbers
A
ApexCommerce <hello@apexcommerce.com.au>
Welcome in — here's $10 and zero fine print surprises
to ben.c@example.com · Thu 10 Sep 2026, 7:31pm AEST
A Melbourne · since 2021

G'day Ben — you're in.

One account, four categories, and a delivery promise we actually staff. Here's the $10 we mentioned at sign-up, plus the three things worth knowing before your first order.

your first-order credit · min spend $100 · expires 10 Oct
WELCOME10
one per account · stacks after markdowns, before rewards
Order by 2pm, dispatched same day
metro MEL/SYD/BNE · free express over $150 · lockers free always
30-day returns, free drop-off
change of mind included · faulty is always free, including pickup
Rewards on everything, ~5% back
$5 on a $100 order, lands when delivery scans, never expires while active
Start browsing Set how (and how often) we talk to you

Behind this email

Series
1 of 3 · +2 days "how delivery works" · +5 days "rewards explainer" · then silence until behaviour
Merge tags
{first_name} {credit_code} {credit_expiry} {city_promise}
Open rate
52% (series avg 42%) — the credit does the lifting, the promises do the retaining
Consent
checkbox at sign-up, pre-ticked = never; source logged (APP 7)
Quiet hours
7:31pm send = inside 8am–8pm marketing window

Series discipline

Three emails, then the series ends by design — open-ended welcome drips are how brands become noise.
Credit terms live in the email body, not a landing page: min spend, expiry, stacking order — all three, upfront.
Unsubscribe here kills the series but keeps transactional — the footer says exactly that, in words.