Return RET-2026-00987 · QC 5 Sep

This return couldn't be accepted

Sony Wear OS Watch from order APX-2026-06102 failed quality check. Below is exactly what our inspector recorded, with photos — and three ways forward. You have until Fri 12 Sep to choose before the watch ships back to you free.

QC findings — order APX-2026-06102 · delivered 12 Jun

Wear beyond the 30-day inspection tolerance. Strap shows sustained daily use (polished buckle, sweat marking) inconsistent with a brief try-on; return was lodged on day 51.

Original box, charger and second strap missing. Resale pack incomplete — we can only offer refurbished-grade credit, not a full refund.

Serial verified. Unit matches the one shipped on 12 Jun — no substitution suspected.

Photos taken at the Melbourne returns hub, 5 Sep 10:22am · inspector ID QC-114 · retained 90 days.

Your options

Send the watch back to me — free Default Fri 12 Sep StarTrack to 14 Banksia St · arrives 12–13 Sep · signature required Dispute the decision By Fri 12 Sep Add your own photos or context · a senior reviewer (not QC-114) re-assesses within 2 business days · escalated to AFCA pathways if unresolved Keep it out of landfill — recycle for $40 credit Refurb programme Watch goes to our refurbished line · $40 store credit issued on scan-in · battery recycled per AU battery rules

receipt.pdf

Back to orders

A QC decline never removes your Australian Consumer Law rights — if the watch is faulty, say so in the dispute and the ACL process runs instead of this one.

This return couldn't be accepted

QC findings — order APX-2026-06102 · delivered 12 Jun

One email a week. Worth opening.