Returns centre · step 1 of 3
Orders
What are you sending back?
Free within 30 days of delivery — change of mind included, no interrogation
- 1 Items
- 2 Reason & outcome
- 3 Send it back
How returns work here
Show a QR at any AusPost point — no printer, no box rules beyond "reuse something".
Refunds land 3–5 business days after quality check — usually day 2.
Exchanges ship the replacement before your return arrives, for members.
Rewards credits earned on a returned item are reversed when the refund is issued — we'll show the exact figure before you confirm.